Common Questions and Answers

Coronavirus-related questions

All information correct as of 18th October 2021

Are funeral services affected by the Coronavirus outbreak?

Unfortunately, funeral services have been impacted by the Coronavirus outbreak.

Restrictions have now been eased, so there are no longer specific numbers of mourners permitted at each service. However, the capacity for local venues differs, so it is still important to check with the funeral director or venue itself before a service if unsure.

Some venues are still recommending the use of face coverings and social distancing where applicable.

Are all of your funeral packages still operating, and can I still take out a Pre-Payment Plan?

All of our six inclusive funeral packages are available for both at-need and pre-payment services.

We are now able to provide limousines due to the relaxation of the pandemic restrictions, which are included as part of our Traditional, Natural and Premium packages. 

Our ability to proudly carry out dignified, highly respectful and professional funeral services has not been compromised on any level.

We offer Pre-Payment Plans provided by Ecclesiastical Planning Services (EPS). You can find more information about this on our 'Pre-Payment Plan' page, where you can also purchase one online. 


Has the way people report deaths changed and are you able to assist with this?

If someone passes away and the death has been expected, you will need to call their doctors surgery, or if it is between the hours of 6pm to 8am, dial 111.

The GP will arrange to come and verify the death soon after they are alerted, and once they have left and you feel ready, a funeral director should be contacted. 

If the death is unexpected, either call 999 or a Doctor immediately. The funeral director contracted to the Coroner will collect the deceased, but after the post-mortem has taken place, you are free to choose the funeral director you would prefer.

We will talk through the process of death registration and support you 24/7 upon request. The local registry office for Dereham is in Breckland Business Centre, and they can be contacted by 0344 800 8020. At the moment, deaths can be registered over the phone, and an appointment will be made with the registrar for this. The 'Tell Us Once' service is still active.